If your subscription was transacted offline through our sales representatives, please contact them directly. If the transaction was made online using credit card payment, please follow these steps.
Important Note for Credit Card payments: Patentcloud subscriptions are non-refundable. Should you need to make changes for the next cycle (month or year), you are encouraged to follow the steps below at least three business days before the subscription rolls over. You will receive an email notification six days before the subscription end date to serve as a reminder.
Types of changes:
Update/change my Credit Card Information
Upgrade to a higher plan
1) Under your user avatar, click on "Account"
2) In the Summary tab, scroll down to Subscription Status.
3) Click on the product subscription that you wish to cancel and click on Change Plan.
There will be a prompt to redirect you to the payment cycle page. Click on Check Pricing Plan to proceed.
4) Click on Plan Setting. Select the plan you wish to upgrade to. The system will automatically compute the Upgrade Fee.
Computation: (Price difference between the existing and selected plan) * (Remaining days ÷ Days in this Period e.g. 30 days)
Then, click on Upgrade Now.
5) Follow the order completion and payment steps.
Things to remember:
- Upgrading your subscription plan will take effect immediately. It will not wait for the next billing cycle to apply any changes in Plan setting.
- There is no downgrade feature for Patentcloud subscriptions. To know more, please contact your Client Success representative directly.
Change the payment setting (monthly to yearly or yearly to monthly)
1) Follow steps 1 to 3 in Upgrade to a higher plan.
2) Click on Payment Setting. Select the billing frequency you wish to use for your next subscription cycle.
Then, click on Save.
3) Follow the order completion and payment steps.
Things to remember:
- Changing your billing frequency will take effect upon the end date of your existing plan. For example,
PS Advanced (monthly) purchased on June 23
Changed from monthly to yearly plan on June 25
You will be charged the annual rate of PS Advanced on July 23 for 1-year subscription